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Referrals

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Freelance writers make lots of mistakes, especially when they’re starting out online.

Mistakes are useful. They’re fertilizer for entrepreneurial growth. They keep you learning and moving forward.

However, if you fail to make the right mistakes — and to learn from them — you may as well just keep your writing as a weekend hobby.

You want to make the mistakes that teach you how to build a better writing business or show you things you only learned because you were reaching.

What’s one of the biggest mistakes a freelance writer can make?

Let’s find out out …

Do not ignore your most important client

One of the biggest mistakes a freelance writer can make — and one most writers constantly fall into — is ignoring their most important client.

Oh sure, most writers take care of the person they think is their best client. The client who pays them the most per word and gives them the most notice between projects, or the most glowing referrals.

And you might be right. That might be your best client, but it isn’t your most important. Not by a long shot.

Your most important client is the one who will stay with you forever. The client who will help ensure you make more each year than you did the year before. Your most important client will help you do all of that, but only if you promise to never ignore them.

Who is your best client?

Your best client is you.

And are you taking care of yourself? Do you make sure your needs are met?

Do you set aside at least an hour every day to tend your projects and build your assets — the same assets that will accumulate over time and help you build streams of steady, passive income?

Probably not, most working writers don’t.

It’s bad enough when you’re freelancing, tearing through so many hours that you don’t have the time to write for your muse or build your assets, whether that means publishing fiction to Kindle or creating eCourses you can sell to your list.

But at least busy freelancers are paying the bills.

They’re growing their businesses and building their reputations.

While busy freelancers who spend all their time cranking out copy are ignoring their permanent assets, at least they have an excuse.

They’re working hard.

A case study in “working hard”

I used to run a small chain of flower shops in Long Beach, California.

There were often times when I felt I had to do everything myself, from stripping roses to answering phones, even sweeping up the shop.

But if I wasn’t booking a wedding, negotiating a better price for international roses, or helping a hapless husband build the perfect bouquet for his beautiful wife, I was costing myself and the business money.

Of course I’d learned all this before I started my writing career. Yet for some reason it took me a couple of years to figure out that the same principles held true online.

For the first year, I couldn’t justify the expense in my head.

My writing business wasn’t generating enough money to outsource, or so I thought. I quickly fell into the same trap I’d fallen into many years before in the flower business.

One excuse followed another until I finally realized that the more I wrote for myself, the more I could ultimately make in the long run.

Yet, that would never happen if I spent all my time inside my WordPress dashboard instead of building my future.

There is never any good reason to spend needless minutes mired in menial tasks that keep you busy and fenced from your future, drowning in tedium and leaving you with a finished product that probably isn’t as good as what you could have paid for.

Do any of the tasks below look familiar?

Are you needlessly spending time on any (or all) of these, because you think you should?

  • Coding your website
  • Audio or video transcription
  • Blog design
  • Accounting
  • Cover art design
  • Editing

You might be decent at accomplishing the items on that list.

But if you’re a writer, none are your specialty.

By outsourcing that kind of work and paying a specialist a reasonable rate, you will be buying yourself more time for the work you can charge top dollar for.

Outsourcing also gives you time to write and create the bigger assets that will make you money over time, rather than just once.

Top-notch content for your own site. Superb client education material. The kind of great marketing you create for your clients, but never write for your own business.

To truly grow as a writer, you must be willing to hand off any menial tasks that strip your time away from what you’re best at –- writing.

The less you write, the further you’ll be from realizing your goals and dreams.

It’s time to work smart

You must be willing to eliminate from your workday any mindless tasks that cannot make you money or help you grow your business.

Every task you keep for yourself is adding distance between yourself, your passion, and the true future you could be building around your writing career.

Outsourcing travels in every direction.

When you write copy for a client who doesn’t want to do it themselves, they are outsourcing their work to you. For you, writing is easy. For them, it isn’t.

Some of the things you don’t want to do, aren’t especially good at, or take you far too long, are tasks other people are exceptional at and enjoy doing: coding, WordPress development, blog design, research, and all the other stuff your writing business needs to grow.

Let others handle the heavy lifting of your business so you can spend your time writing a better tomorrow for yourself instead.

Don’t spend your time sweeping the floor with your future.

About the Author: Sean Platt is a content marketer and cofounder of outstandingSETUP. Get his free report 9 Website Building Mistakes You Should Avoid.

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I want to tell you a story about two women.

One is my hairdresser and the other is my massage therapist.

Of the two, I have a stronger connection with my massage therapist. I see her more often, she’s closer to my age, and well, there’s just a certain bond that develops when you get naked that often with a person.

A month or two ago, my hairdresser asked me to recommend her for a “best of” list our local TV station was running.

She didn’t cajole, bribe, beg, threaten, or promise me a free haircut. She just said, “Hey, if you think about it, would you mind logging into this site and giving me a review?

I like her, so I went home and did it. Took me about three minutes.

A few weeks later, I noticed that my massage therapist had a banner over her business saying that she was mentioned in the same program.

And I felt really bad.

I would have been very happy to give her a review as well. I’d love to support her business. And I’d love to do something nice for her.

But like a dummy, it never even occurred to me to check the other categories. The contest was finished and the votes were all counted.

And she didn’t ask.

You don’t get if you don’t ask

We don’t ask for referrals. We don’t ask for the order. We don’t ask for a guest post. We don’t ask for advice. We don’t ask our readers to buy high-quality stuff that would help them out.

We even get uptight telling them to click here.

It sounds so salesy! I feel like an infomercial!

We think that by asking we’re being pushy.

(And some people do push it a little too far. It’s probably contact with the pushy ones that makes us so nervous.)

The two most common mistakes in online marketing

Online marketers seem to fall into two camps.

A few aggressive types pitch too much. Everything they send is a pitch. They burn out their lists, can’t make any professional friendships, and just generally make pests of themselves.

They often do ok, but they’d do better if they provided a little more value and a little less promotion. If they cultivated some relationships instead of just harvesting eyeballs.

But I think the more common camp is the one we don’t see.

They’ve got something valuable to offer. But they’ve over-internalized the advice to “give before you get.”

They give and give and give and give and give. But when it comes time for the “get” part, they freak out.

Not coincidentally, many of these people are broke. Lovely, but broke.

“I only want customers who already want me”

Sometimes I hear from people who don’t want to have to tell customers to “click here.” Or they don’t want to nudge prospects off the fence with a clear call to action.

If I really have to play all of those manipulative copywriting tricks, do I even want these people as my customers?

To me, that sounds a lot like “I want customers to buy from me, but they have to read my mind to find out why.”

Your customer is supposed to:

  • Find you without help, because you haven’t promoted yourself,
  • Figure out what you do without help, because you rarely mention it,
  • Develop a raging desire for your product, even though you haven’t told her why it’s good,
  • And then somehow intuitively fight her way through the navigation of your site in order to buy from you.

That’s a lot to ask of your poor customer just because you feel weird about asking them to do something.

You may be awesome, but I promise you, you aren’t that awesome.

Running a business can get uncomfortable

I don’t care who you are, there will be something about running a business (even if it’s a small side business to pay your blogging expenses) that makes you uncomfortable.

For me, it was selling. I would rather have extensive dental surgery than stand up on stage and sell something. That’s not colorful overstatement — I really would prefer the dental surgery.

But I’ve done it, in front of a cold crowd who didn’t know me and didn’t have a multi-month warmup from the blog.

And (this still amazes me) I was successful at it. I sold a ton of stuff. It was horrendously uncomfortable, but now I know I can do it. And I never have to feel limited by the “I’m not a salesperson” belief again.

Ethical business is a nonzero-sum game. In other words, you win when your customers win.

But that doesn’t mean you never spend time outside your comfort zone.

If you want the sale, ask for it. If you want your business to grow, learn some ethical copywriting techniques to help you ask more clearly.

And if it feels awkward, you might just be growing into the kind of person who knows how to ask for what you want.

About the Author: Sonia Simone is CMO of Copyblogger Media and founder of Remarkable Communication. Share your uncomfortable business moments with her on twitter.

P.S.

If you want more advice about asking for the sale without sounding like an infomercial, check out our free newsletter, Internet Marketing for Smart People. It starts with a 20-part tutorial on marketing that strikes the perfect balance between giving and getting.


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Why Your Blog Doesn’t Make Money

by Taylor Lindstrom on August 23, 2010

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Darren Rowse doesn’t make his money from Problogger.

Brian Clark doesn’t make his money from Copyblogger.

Chris Brogan doesn’t make his money from his blog, either.

Neither does Sonia Simone.

Not a single founding member of Third Tribe earns the bulk of their income from the blogs that are practically (or in Chris’ case, literally) synonymous with their names.

Yes, they make some money directly from those blogs. But revenue directly from the blog doesn’t represent the bulk of their income. Not by a long shot.

So why do so many bloggers equate blog success with financial success?

Many, if not most, of the bloggers I see are hoping that their blogs will make them popular. They are also hoping their blogs will make them money. This isn’t exactly surprising. Fame and riches are supposed to go hand in hand, after all.

But when you need a new stream of income tomorrow, you don’t write ten more blog posts.

You create a new product. You launch an email campaign. You make a special offer. You network. You find a great new JV partner. You ask for referrals and check in with your current clients.

Similarly, when you want to get more subscribers for your blog tomorrow, you don’t launch a product.

You write better content. You get more active on social media. You guest post on other people’s blogs. You link to other good articles. You improve your SEO.

Building a profitable business and creating a popular blog are two different things

Related, yes. But different.

The most popular blogs you know do not make most of their money simply by racking up the subscriber numbers. They make their money with products, consulting, services, and advertising.

They make their money by running a successful business. The fact that they run a popular blog facilitates that business.

If Brian wants to launch a product tomorrow, he has a big, engaged audience to whom he can launch it.

Having a huge audience who will listen when you launch a product isn’t the profitable part, though.

The profitable part is that Brian will create a product that his audience wants and needs. He’ll run an informative and compelling launch. He’ll have an affiliate program that works and a sales sequence that converts prospects into buyers.

Does the large subscriber base help with that product launch? Absolutely. But the blog itself is not the thing that’s making money.

If Copyblogger, with its magnificently large platform, were to launch a terrible product with a really weak campaign and only promoted it with a few blog posts to this vast audience of readers, they wouldn’t make enough money to pay my grocery bill.

Having a popular blog is not enough. You still have to build the business.

No, of course you shouldn’t neglect your blog

There are many, many virtues to a popular blog: social proof, credibility, enhanced visibility. They’re good for forging new business contacts and partnerships. They’re good for attracting potential customers for the products you’ll make or services you’ll provide.

They’re brilliant for creating relationships. I don’t know my dentist as well as I know some bloggers. And I trust my dentist with my teeth even though he comes at them with a variety of pointy things with hooks on their ends. Blogs help us make those trusting, potentially valuable connections, and for that reason alone, they’re worth pouring time and energy into.

But no matter how hard you try, your subscriber numbers are never going to magically transform themselves into your bank balance.

When it comes to making money, simply having a blog isn’t enough. Now you have to take all the things the blog has given you — visibility, authority, a reputation for knowing your industry, social proof — and put them to work building you a profitable business.

Because it won’t happen on its own.

If you want to use your blog as a jumping-off place for that business, though, Third Tribe has got you covered.

The seminar you’ll want to listen to is the 4-part series on Building a Business Around a Blog, which features interviews with Sonia Simone, Darren Rowse, Chris Brogan, Brian Clark, and Leo Babauta of Zen Habits. They cover a lot of ground, including:

  • The three factors your blog must have if you want to make serious money with advertising
  • Brogan’s two favorite ways to start bringing in revenue by using a blog
  • The specifics about where the bulk of their income really comes from (you may be surprised)
  • Why “blogging about blogging” isn’t the way to go
  • How Darren uses surveys to build his business (and why Brian doesn’t)
  • A quick creativity technique to develop the next killer idea for your business
  • How to handle pushback if your customers respond negatively to your products

I listened to all four of these interviews. And not once, in hours of discussing techniques, business-building ideas, and marketing strategy, did any of these bloggers say that the best way to make money was to get more subscribers.

They’ve got a few ideas for how to do that too, though. Because blogs are valuable — just not in the way you think.

You can get instant access to all four seminars (and a dozen more), as well as Q&A sessions and the web’s best networking forum for internet businesspeople, by joining the Third Tribe today.

About the Author: Taylor Lindstrom is a freelance copywriter and Assistant Editor of Copyblogger. She’s taking lots of notes about how to turn sharp copywriting into a profitable business.


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How Your DIY Attitude Is Keeping You Poor

by Johnny B. Truant on December 17, 2009

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The way people talk, you’d think there are like four customers in the world. Maaaaybe five if you look around really hard — but that’s about it.

So whatever you do, if you’re lucky enough to have one of those customers, you’d better not do anything that minimizes the income you receive from them.

You’d certainly better not share them. You’d better cut your expenses to the bone on the back end, and hey . . . if you know that a competitor is courting one of the other three or four customers? Well, then you’d better get over there and work on stealing them away.

Right now, you’re rolling your eyes at this dumb picture I’m painting. But just for fun — just to see if I’m totally off base — ask yourself the following:

  • Are you willing to partner with someone if it means that you’ll make less profit per customer, but have access to more customers?
  • Are you willing to pay handsomely for referrals — 50% or more in some cases?
  • Would you be willing to share your business with a competitor who does the same basic thing as you do?

If the answer to any of the above is no, then you’re suffering from a scarcity mindset.

You don’t really believe there are a lot of fish in the sea. You believe there are only a few fish. Or, maybe there are more fish way out deep, but in order to get to them, you’ll need to charter a boat, which means trusting some skeevy boat captain. And what happens when you get into a boat with someone who you can’t trust? You get whacked while baiting your hook, like Fredo in The Godfather.

I’m going to suggest getting over that perception.

There are a LOT of fish in the sea. And the sooner you learn to work with other people to help you get them, the faster you’re going to get ahead.

Anatomy of a successful partnership

One of the things I do in my business is set up WordPress blogs for clients. Just a few months ago, I met Genuine Chris Johnson of Flat Rate Web Jobs. Now, Chris does something interesting in his business. He sets up WordPress blogs for clients.

So what did Chris and I do with this apparent conflict of interests? We teamed up, of course.

See, if you do business in the way I tell readers and consulting clients alike, you’ll soon realize that there are “your people” and there are “not your people.” And once you figure that out, you’ll see that most of your seeming competitors really aren’t competitors after all. Even if your services are the same, your people probably are not.

Yes, Chris and I both set up blogs, but our audiences are very different. Chris’s customers come mainly from the offline world and are learning the power of blogging for the first time. My customers usually already understand the internet and the blogosphere.

The way he finds and contacts clients (often including a phone call) is very different than the way I do (social networking and blogging, never using the phone). The questions and pain points that he addresses for clients (”What’s a blog, and how will it help my business?”) are different than the ones I address (”How quickly can I get my blog off of Blogger?”). His packages include a ton of training material. My customers don’t usually need much training, at least in the basics. Accordingly, our prices are fairly disparate.

Lastly, our personal strengths are different, and complementary. Chris is very good at sales and would rather that someone else handle customer service and implementation. Conversely, I don’t want to sell. I’d rather implement and do customer service.

We could pretty easily have decided that we were competitors. Chris could have kept selling his packages, and been bogged down each time with building sites, answering emails, and so on. I could have stuck solely with “my people,” and worked to sell each job I did.

But instead, the partnership has allowed each of us to make thousands of extra dollars a month.

Now, that’s a dramatic example (side note: it gets more dramatic when you realize that Chris dated my wife before I met her, a fact that caught both of us by surprise), but there are a few ways that you can increase your business through strategic partnerships that don’t necessitate seeking out apparent competitors.

Here are a few ways to start small:

1. Get a team

Or at least get an assistant. You can only do so much as one person, and insisting on holding all of the reins yourself ensures that not only will your business not grow past a certain point, but also that you’ll be stressed out and unable to take time off.

2. Start paying for referrals

A lot of people are reluctant to pay for referrals (or to start an affiliate program) because it means shrinking your profit margin.

That’s short-sighted thinking. If you offer commissions to people who send you business, those people send you more down the road.

Remember, a referral is business you would otherwise not have gotten. So be cool and kick a thank-you to the person who sent it your way. For services and tangible products, 10-20% is a good commission rate. For digital products, it should be 50% — or even more.

3. Bundle your products with other people’s products

If you sell your Widget Buster Extraordinaire for $50 and another person sells Widget Smashing Secrets for $50, consider making a deal to sell both products together for $80 and split the profits.

Yes, you’ll make $10 less each time you sell a Widget Buster. But the new Buster + Secrets offer is so much more attractive to customers that you’re almost certain to sell enough more to make up for it.

Don’t be short-sighted. Assuming your margins still support it, 50 sales at $40 is better than 25 sales at $50.

Getting beyond doing it yourself

There’s a certain romance in “going it alone,” especially for bloggers. But taking the DIY (do-it-yourself) mindset too literally just ensures that your business will never be able to grow beyond the capabilities of one person.

Trust me, other people are cool. Partnering with them is fun. And doing so is absolutely the way to accelerate your progress. So have a little faith and try it already.

About the Author: Johnny B. Truant is a website builder and consultant extraordinaire who wants everyone to know that he’s raising his rates on January 1st — so if you’d like to work with him, now’s the time. (Contact him now and he’ll even build you a free blog.) You can also follow him on Twitter, where he’s moderately amusing.


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