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Are You Making These 7 Mistakes with Your About Page?

by Sonia Simone on February 16, 2012

Image of blackboard with the words I heart myself

Does thinking about it make you stumble and sweat?

Have you put it off, because you’re worried it will suck?

You’re not alone — lots of website owners have an easier time proposing marriage than they do writing a solid About Page.

If that’s you, you’re probably overcomplicating things. A good About Page is simple, straightforward, and it communicates just a few key things.

But just because they’re simple doesn’t mean people don’t screw them up.

There are certain mistakes that I see again and again, on sites that deserve better. These mistakes are easy to fix and they’re pushing away the people you want to bring closer: your wonderful website readers.

Your About Page is typically one of the most-visited pages on your site. So let’s make it easy for you to have a stunningly helpful, user-friendly About Page.

Take a look to see if you’re making one of these common mistakes:

Mistake 1. You don’t have an About Page

You might have some interesting content, a nice custom-designed header, a sweet-looking premium WordPress theme.

What you don’t have is an About page.

It might be completely missing because you think “About Pages are a cliché.”

Or because you’re freaked out about creating an About Page, so you’re just hoping no one will notice it’s missing.

Or you might have called it something clever like “Experience” or “The Scoop” or “But Wait, There’s More!”

When it comes to the interface on your website or blog, never forget the words of usability expert Steve Krug: Don’t Make Me Think.

I don’t want to look at your “Resonate” page and wonder if that’s where I find out who you are, what you do, and why I should read your site.

Every site needs an About Page. Don’t be clever. Call it About.

Mistake 2. I can’t find your name

Let’s say I want to link to you, or tweet something cool on your blog.

I would really like to know who you are. That means I need your name.

Not a spammy name like “The Real Estate King.” (Please don’t comment under those either. You can’t believe how bad this makes you look.)

Your name. As in, “What I say when I am introducing you?”

Unless you are Madonna, you need a last name, too.

(Incidentally, if your name is Dave Smith or Cathy Johnson, try including your middle name to make yourself more memorable and to give you a decent chance to rank for your own name in search engines. It works for David Meerman Scott and Carole Sevilla Brown, and it can work for you. If your middle name is common too, find a family name to put in there.)

Please note that this does not have to be your real name. Some people would rather keep some distance from readers, for security reasons or just to have a little privacy. There’s nothing wrong with that.

Johnny Truant, James Chartrand, and Terry Starbucker all work and write under professional pseudonyms. You can, too.

Mistake 3. I don’t know what you look like

If I want to hire you, refer you, recommend you, or even pass you some readers, I’ll feel more comfortable if I have some sense of who you are.

I get that from two things — your writing voice and your photo.

Again, make this a real photo and not a drawing or an avatar. Yes, there have been successful bloggers who have used cartoons instead of photos, but they’re the exception.

When you’re trying to make your site successful, why work against yourself? Give yourself every advantage you can.

When I have a face to put with your name, you become much easier for me to remember. That, combined with some well-written content, starts to help me feel like I know you.

And I’m much more likely to link to you or otherwise help you reach your content goals if I feel like I know you.

Mistake 4. The writing is boring

This one hurts, I know. Let’s get it over with so we can move on to more pleasant topics of conversation.

For some reason, when people sit down to write an About Page, everything they know about creating interesting content suddenly flies out the window. Their usually great writing style starts to suck.

To fix this unfortunate problem:

  • Use your own writing voice.
  • Be ruthless about pruning out any corporate-speak or hypey jargon.
  • Don’t be afraid to be a little funny, if you can pull it off.
  • Don’t be afraid to be a bit of a dork, either, if that’s part of who you are.

Remember, along with your photo, this is where I go to figure out who you are and whether or not I like you.

Mistake 5. Using video alone

Video is a great way to create quick rapport on your About page … for site visitors who like video.

But visitors who are coming to your site from work may not want your voice, however melodious, blasting from the speakers in their cube.

They also may not have 6:23 minutes to spend figuring out who you are.

Lots of web users love video — and some hate it.

If you use video on your About Page, keep it short, make it interesting, and include some text for the readers in your audience.

Mistake 6. You go on (and on and on)

I’m a fan of storytelling. It pulls the reader in, it engages like nothing else, and it’s one of the few techniques that actually sometimes changes people’s minds.

Stories are awesome.

Long, boring stories aren’t so awesome.

If you’re going to tell me the story of how you came to be here, please for the love of Pete make it interesting.

What do your readers find interesting? Themselves, and things that benefit them. Those are two good places to start.

Mistake 7. I bet you think your About Page is about you

This is perfectly natural, even if you aren’t so vain.

What most site owners miss is that your About Page is actually about the person who clicks the link to see it.

Talk to that person about why they should bother reading your site.

Talk about the problems you solve.

Talk about how you can help.

Talk about what they’re interested in.

To quote Brian Clark,

What do you need to know? You need to know whom they admire, and what they aspire to, despise, fear, and cherish.
How to Craft a Marketing Story that People Embrace and Share

Yes, it’s a spot for you to talk about yourself — but only in the context of how you serve your readers.

If you absolutely can’t resist self-absorbtion, create a personal blog or social media account and throw in a link to that. You can put all the tedious details there, and warn people that’s where you talk about your struggles with your cat’s gluten sensitivity.

For your About Page, keep it about the reader — and how you help that reader.

What’s your About Page pet peeve?

What drives you nuts about the About Pages you’re seeing around the web?

What do you love when you see it?

Let us know in the comments.

About the Author: Sonia Simone is co-founder and CMO of Copyblogger Media. Share all your favorite peeves with her on twitter.

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quick copy tip logo

It’s a Twitterized world, we’re just living in it.

Blog posts, Tweets, quick videos, Google+, the Facebook Timeline, and tens of thousands of images pinned to digital boards are flying past us faster than we can read them.

Faster than we can even scan them, depending on the time of day.

What does this mean for writers trying to cut through it all? At least two things that I can think of:

  1. You’d better know how to write a compelling headline
  2. You’d better know how to write bullet points that grab (and keep) your reader

We’re not telling you to keep your copy short. We’re telling you to keep your copy readable.

Why bullet points? Like it or not, they keep people reading your blog posts, pages, articles, and copy like nothing else…

But lame bullet points won’t take you where you want to go. So let’s take a quick look at how to get this done, and get it done well:

The basics of writing bullet points that work

The essence of a great bullet is brevity + promise.

Brevity has been a hallmark of good writing since writing began, but every one of us living in the Twitter Age possesses an acute awareness of just how important brevity is right now.

Long, complex bullet points would defeat the purpose of writing bullets at all — to keep your reader moving through your copy.

Promise is the element that hooks your reader like a fish. You’re making a plain and legitimate claim that your product/idea/service will give them what they’ve been looking for.

Goes without saying (but of course I’m going to say it anyway), you absolutely must deliver on the promise you make. There are probably faster ways of ruining your credibility and career, but not giving your reader what you promised is definitely in the top three.

Brian Clark wrote the definitive “Bullet Points 101″ post more than five years ago. Go ahead and read that through at your earliest convenience.

Seriously, here’s that link again — click it and read that post about 10 times.

And, since I’d rather straight up steal from Clark than try to outwrite him, here’s his summary of what an effective bullet point is and does:

  1. A bullet expresses a clear benefit and promise to the reader. That’s right… they’re mini-headlines. Bullets encourage the scanning reader to go back into the real meat of your content, or go forward with your call to action.
  2. Keep your bullet points symmetrical if possible; meaning, one line each, two lines each, etc. It’s easier on the eyes and therefore easier on the reader.
  3. Avoid bullet clutter at all costs. Do not get into a detailed outline jumble of subtitles, bullets and sub-bullets. Bullets are designed for clarity, not confusion.
  4. Practice parallelism. Keep your bullet groups thematically related, begin each bullet with the same part of speech, and maintain the same grammatical form.
  5. Remember that bullets (like headlines) are not necessarily sentences. If you want to write complete sentences, stick with a paragraph or a numbered list.

Now that we’re standing on a firm foundation, let’s move into how to actually write these bullets …

8 ways to write bullet points that work

You might have seen bloggers complain about the proliferation of list posts and “27 Ways to …” articles.

The thing is, the elitists don’t know what they’re talking about. Again, in this fast, short, and constantly evolving digital world, she who makes sense first, wins.

And one of the best ways to make sense of an idea — especially online — is not to dumb it down, it’s to break it up into digestible chunks.

Bullet points can be a great way to do that — but don’t just rely on the stale, simplistic bullet point types you’re using now. Expand your range and add these fascinating bullet point types.

  1. External Fascinations: These types of fascinating bullet points are usually found in sales copy. They create curiosity and work like headlines to prompt a purchase or other action.
  2. Internal Fascinations: Internal fascinations are pretty much identical to external, except they’re designed to persuade people to continue reading the post they’re already reading.
  3. Bullet Chunking: Extracting bullets out of compound sentences helps you drive home a point while also increasing the usability of your content.
  4. Authority Bullets: Authority bullets are used to recite the data and proof that support your argument. As with all persuasive writing, turn dry factual information into interesting reading any time you can.
  5. Cliffhanger Bullets: Cliffhanger bullets tease and foreshadow what’s coming up next or in the near future. You can also use cliffhanger bullets to lay the groundwork for an upcoming promotion, launch, or special content event.

    If you want to know more specifics about how to write those (including examples), check out this classic Copyblogger post on useful bullet point types.

    And — as a little bonus — our pal Ben Settle expanded on Brian’s post with a few more bullet types of his own.

    Here’s a few of Ben’s favorite bullet point secrets:

    1. Give-Away Bullets: These are sort of like the lady who hands out cheese cubes at the grocery store. She gives people a little “taste” of food that keeps them alert and shopping — and many times they end up with the thing they tasted in the shopping cart.
    2. Expansion Bullets: These bullets break up the “sameness” of the page (when you have several pages of bullets), and they add more tease, demonstration and curiosity. Plus, they give a nice little “loop” effect to your ad that keeps sucking the reader back in.
    3. “Can’t Be Done” Bullets: Basically, this is where you say something that is almost unbelievable. Something 100% true, but that is so wacky and “out there” it makes you say, “How in the heck can you do that?”

    Congratulations, you now know more about bullet points than most working writers.

    And here’s the simplest shortcut to jump start you in the art of the bullet …

    A simple shortcut to writing bullet points that work

    Craft each bullet as if it were to serve as your your headline.

    The goal here is to achieve, uh, headlineability with each bullet.

    You probably won’t quite achieve headline perfection with each and every bullet, but if you stick to this principle generally, writing bullets gets much easier.

    And, more important, those beautiful little bulleted lines will keep your readers running down your page like water on a slide…

    Want the whole enchilada?

    These Quick Copy Tips are meant to get you started on (and thinking about) very specific copywriting principles and tactics.

    If you want the entire picture of the “Copyblogger Philosophy” — including strategic teaching on content marketing, email marketing, social media, and more — go ahead and sign up for our free Internet Marketing for Smart People course.

    Do you love bullet points or loathe them? What’s your favorite way to use them in your content? Let us know in the comments …

    About the Author: Robert Bruce is Copyblogger Media’s copywriter and resident recluse.

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    image of facebook logo

    So how about that new Facebook Timeline?

    Love it? Hate it? Either way it’s here to stay (until it isn’t).

    As always, Facebook loves to change things up and people love to kvetch about it. You can always use new Facebook Features to improve your marketing, so how can you use the Facebook Timeline to your advantage? Read on.

    First, a few facts about the Facebook Timeline. The Timeline only affects personal profiles at the moment. Facebook has not announced when (or even if) they will roll the new Timeline look out to Facebook Pages.

    Second, not everyone has the Timeline yet. If you don’t, you can visit Facebook’s Timeline page and click the gigantic green button to get started with it.

    Third, whether we love it or hate it, Facebook’s going to be rolling the Timeline out to all personal pages in the coming weeks. Hey, it wouldn’t be Facebook if they didn’t turn everything upside-down on you every six months, right?

    The Timeline essentially replaces what we called the “Wall,” and is accessed when you click on your name in the upper right corner of the page when you log into Facebook.

    If your business strategy includes using your personal Facebook profile to connect to customers (and there are many good reasons why it should) then you need to use your Facebook Timeline to tell a story.

    There are four key parts to the Timeline that will help you tell your story:

    1. Using the Subscribe button,
    2. Adding a great Cover photo,
    3. Crafting your About page, and
    4. Adding activity and Life Events to your Timeline.

    Let’s take a look at each of these four more closely …

    Simple Step #1: Understand the Subscribe button

    The Subscribe Button on Facebook allows people to get your Facebook updates without actually friending you.

    The Subscribe button is perfect for people who want to use Facebook and the Timeline to support becoming authorities in their topics.

    Facebook Privacy settings have gotten better, so you can control who sees particular updates. Some of your customers want to connect with you personally on Facebook (not just via your Facebook Page) and the Subscribe button will help. It lets you keep a personal profile, without having to friend everyone.

    If you get a friend request and you have your Subscribe feature turned on, then they will be subscribed to your Updates — but only the ones that you mark as Public. You can find out more about the Subscribe button right here.

    Simple Step #2: Add a Cover image

    OK, this is the fun part: deciding on your Cover photo.

    The Cover photo is like your website header — one you can easily switch out whenever you like. You can use personal photos, something great from your graphic designer, arty shots of your fleet of Lamborghinis … whatever strikes your fancy. Here are some great examples of how people have had fun with their Cover images.

    Have Fun:

    Showcase business and life:

    Inspire:

    Be Creative:

    To highlight your work, combine both work info and some information about your life in the photo.

    Be creative, and remember you can rotate these photos based on your mood or things happening in your life. You can use any photo as your Timeline Cover, just hover over the lower right side to change it.

    If you want to design something unique, the dimensions are 851 pixels wide by 315 pixels high, and remember to leave a good spot in the lower left corner where your profile picture will go.

    Simple Step #3: Spruce up your About Page

    Just like on your blog or website, a well-crafted About Page can showcase your business and experience and let people know what you do and who you serve.

    First, make sure your Facebook Page (or Pages) is linked to your “Employer” section in your profile, as shown in this picture.

    To do this, start typing the Page name in your “Work” field and it should pop up in a drop-down menu. This ensures that people can easily connect to your Facebook Page by hyperlinking it in your profile.

    Also make sure that this is public information by clicking on the little people icon next to the Work field.

    Now edit the “About You” section on the right by adding all kinds of interesting goodness. You can add hyperlinks, testimonials, and go deeper into your business. But keep it real and fun.

    Remember, your friends will see this. They know you.

    Watch your privacy in all the sections of your About Page by clicking on the little Edit icon in the upper right corner of each box. Only share publicly what you intend to be public.

    Simple Step #4: Decide what’s in your timeline

    Go through your posts and decide what is going to be Public and what should remain more personal.

    When you turn on your Subscribe button, everything defaults to be shown only to your Friends of Friends. Make some of your posts Public to highlight your business: your blog posts, articles you might share, business Events, etc.

    To control who can see your post, click the icon next to the date. The world icon is Public as shown in this picture.

    Make important posts longer and more prominent by clicking on the star icon in the upper right corner of the post that says Feature. That post will then span the whole page and not be collapsed by other posts nearby.

    Add significant Life Events to your Timeline with the Life Events. Don’t add them all at once because they will post updates to all your friends and you will look like you are bragging. Add just one a week.

    Life Events show up larger than, well … you know, life, if you have a picture with them.

    Facebook’s intent with the Timeline is to tell your life story.

    Obviously your life is richer and more complex than a few photos and status updates, but why not use this to your advantage and let people know more about you?

    The world is spending more time online searching and learning. Use this tool to get to know your clients and have them get to know, like, and trust you.

    Or just use it to find some good cat videos.

    Either way you win.

    About the Author: Are you ready to drink the Facebook Kool-aid? If so, Andrea Vahl has lots of handy tutorials on how to get started and how to effectively use Facebook, with the help of her alter ego, Grandma Mary. Get more from Andrea and Grandma here: AndreaVahl.com.

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    A 5-Minute Guide to More Persuasive Copywriting

    by James Chartrand on December 19, 2011

    image of screaming crowd

    Copywriters love to tell clients they can create compelling copy.

    Few of them ever mention whom they think they’re compelling.

    That’s because too few of them have ever given it the thought it deserves.

    One of the first rules of copywriting is to know your audience, and many copywriters are fairly skilled at creating copy designed to appeal to, say, a 60-year-old female retiree who’s confused about her insurance options.

    The problem is that that’s not how Dorothea in Florida thinks of herself.

    If Dorothea doesn’t identify with that picture, what makes you think you’re actually writing to her?

    Who does Dorothea say she is?

    Dorothea in Florida thinks of herself as a mother to two children, and widow to a husband who recently passed away from a heart attack.

    Dorothea used to be a saleswoman and retired when she was fifty, because every company she applied for wanted someone younger.

    Dorothea is a poker player and a mystery-novel lover. Dorothea is a damn good cook. Dorothea is a busybody and a know-it-all.

    Dorothea has never once in her life thought of herself as a 60-year-old female retiree who is confused about her insurance options.

    So copy that was written for that theoretical person doesn’t appeal to Dorothea. It doesn’t appeal to her three closest friends either –- you know, the ones she plays poker with on Thursdays.

    And when her eldest son reads the copy, it doesn’t sound like his mother. In fact, even though he thinks she could use the service, he doesn’t send it to her because he doesn’t want her to think that’s his image of her.

    She’d be hurt. Or insulted.

    Same goes for her doctor, her neighbors, and her book club. No one thinks that copy sounds like Dorothea — because it doesn’t.

    It sounds like it would appeal to someone who doesn’t exist.

    You need to write for Dorothea

    The next time you’re writing, don’t write for a demographic.

    Those people don’t exist. The real readers — the ones you want to persuade — won’t recognize themselves in a collection of demographic traits.

    Instead, write for Dorothea.

    Or write for a teenager named Harper who thinks her parents are ridiculous because they need her help with the computer and they don’t understand anything about Twilight.

    Write for Mike, who’s just out of college and has about $10,000 in credit card debt that he hasn’t told his parents about (and hopes he’ll never have to tell them).

    Write for Arnold, who’s just getting used to an empty nest after his kids left for college and is wondering what he should do with his hobby business, now that he has all this extra time on his hands.

    Give yourself a real person to write for.

    Appeal directly to that person. Know all their foibles, their worries, their problems – and explain how this product or service fixes one of them.

    The person you’ve imagined in your head doesn’t exist either, of course. But writing for a human being instead of a demographic lets you think and write in new ways.

    What this way of writing gets you

    With that person’s image in your mind, you’ll be warmer and less robotic.

    You’ll be less generic, more personal.

    You’ll draw the reader in on a personal level.

    You’ll be compelling because you know who your reader really is, what that person is worried about, and why this matters to them. You’ll be compelling because you’ll be focused on how you can help a person, not focused on how you can sell a product. And your reader will sense it.

    You’ll be compelling because getting this right will genuinely benefit this human being in front of you.

    If you think your readers can’t tell the difference, you’re dead wrong.

    Just ask Dorothea.

    About the Author: For more compelling writing tips, get on the Damn Fine Words mailing list at http://www.damnfinewords.com. Owned and operated by James Chartrand of Men with Pens, you’ll get weekly tips on writing, content creation and getting results from your words.

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    image of gift boxIt’s Killer Headlines week at Copyblogger! Our guest editor Jon Morrow will be delivering up great content for you all week on how to write headlines that get results.

    Today, sign up for our free headline clinic, coming later this week.

    Do you ever have trouble with headlines? Most content marketers do, from time to time.

    Well we have good news.

    Continuing the theme of yesterday’s Headline Hacks announcement, Sonia Simone and I are getting together and holding a Copyblogger headline clinic.

    That’s a webinar where we rewrite your headlines for blog posts, articles, and other content. No charge of course … it’s totally free and our way of saying thanks for being the best blog readers on the web.

    Got a killer idea for a blog post but can’t think of the right headline?

    We’ve got you covered.

    Planning to release a free report next year but stuck on the title?

    We can handle that too.

    Feeling totally lost but strangely attracted to the idea of watching us rip apart other people’s content and put it back together again?

    We can dig it. Come enjoy the show. (But Sonia did make me promise we’d be nice.) We’ll be on the line for two hours, and we’ll tackle as many headlines as we humanly can in that space of time.

    How to attend the free headline clinic

    The clinic will be held live via webinar.

    What to do now: Register for the headline clinic here.

    Where to show up: After you register, you’ll receive email (from our friend Chris Garrett) with a link to the webinar. Just click that link this coming Thursday at 4:00 PM Eastern. Don’t wait until Thursday to register or you may not get in.

    When to show up: This Thursday, December 15, from 4:00 PM to 6:00 PM Eastern (U.S.) Time

    What to bring: A headline you want to make stronger. Or even a thin, vague, wispy idea for a headline. We’ll help you make it great.

    There is absolutely nothing for sale. You don’t even have to believe in Christmas to attend. All you have to do is click here and register.

    We’re looking forward to seeing you there!

    About the Author: In addition to serving as Associate Editor of Copyblogger, Jon Morrow is on a mission to help good writers get traffic they deserve. If you’re one of them, check out his upcoming blog about (surprise!) blogging.

    P.S.

    If you’re looking for something to do until then, go read the announcement from yesterday and download Headline Hacks. It’s not required reading, exactly, but a lot of the stuff we are saying will make more sense.

    P.P.S.

    The clinics we’ve done at Copyblogger in the past have been insanely popular, and this one should be as well. So don’t forget to register. It’s a good idea to show up a few minutes early so you know you’ll get a spot.

    If the webinar is maxed out, just wait a few minutes and try again. I know that sounds a little hypey, but we’ve seen it happen before, and people get really cranky disappointed when they can’t get in.

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